Refund and Cancellation Policy

This Policy applies when NETSKY GROUP LTD offers a paid Influrs plan. It supplements the Terms and the specific price, interval, trial, renewal date and plan features shown at checkout. If billing is disabled, no paid order can be placed.

“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession. Consumer rights below do not apply in the same way to business purchases, but no mandatory right is excluded.

You can cancel through Account → Billing using “Cancel at period end”. If that control is unavailable, email influrscom@gmail.com from the account address with the workspace, plan and invoice or subscription reference. Do not include full card details.

Cancellation stops the next automatic renewal. Unless a statutory cancellation right or another remedy applies, access continues to the end of the period already paid for and cancellation alone does not create a pro-rata refund. We provide electronic confirmation of the cancellation state.

A UK consumer who buys a distance service normally has 14 days from the day after contract formation to cancel without giving a reason. To exercise the right, send a clear statement before the period ends. You may write: “I give notice that I cancel my Influrs subscription ordered on [date], account email [email], name [name].” Send it to influrscom@gmail.com.

If you expressly requested service to start during the 14-day period, we may charge only a proportionate amount for the service actually supplied before your notice, and only where the Consumer Contracts Regulations allow it and the required information was provided. The right for a service ends early only after full performance and the legally required express request and acknowledgement.

If a distinct item is legally digital content rather than a service, supply during the 14-day period begins only after your separate express consent and your acknowledgement that you will lose the 14-day cancellation right when supply begins. We do not treat a general acceptance of the Terms as that separate consent or acknowledgement.

When the 14-day right applies, we refund all sums due without undue delay and no later than 14 days after receiving the cancellation notice. We use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Any lawful proportionate deduction for service already supplied will be explained. If required pre-contract information was not provided, the cancellation period and our right to deduct can be affected in your favour under the Consumer Contracts Regulations 2013.

You may copy and send the form below by email or post. Using the form is optional; any clear statement that identifies the contract and communicates the decision to cancel is sufficient if sent in time. Delete wording that does not apply.

The checkout states the trial length, first payment date and whether the plan converts automatically. Cancel before the displayed deadline to prevent the first charge. We aim to provide a reasonable reminder before a trial converts where automatic conversion applies.

If an unexpected charge follows a timely cancellation or a materially defective reminder/cancellation flow, contact us promptly. We will investigate the timestamp and refund where law, the offer or fairness requires.

Paid services must be provided with reasonable care and skill and must match binding descriptions. A consumer may be entitled to repeat performance or, where that is impossible or not done within a reasonable time without significant inconvenience, an appropriate price reduction that can be the full price.

Digital content supplied to a consumer must be of satisfactory quality, fit for a disclosed purpose and as described. Statutory remedies can include repair, replacement or price reduction. A refund due under the Consumer Rights Act 2015 will be made without undue delay and, in any event, within 14 days after we agree entitlement.

If digital content that we supply damages a consumer's device or other digital content because we failed to use reasonable care and skill, we will repair the damage or pay appropriate compensation as required by section 46 of the Consumer Rights Act 2015.

Report a duplicate or incorrect charge as soon as possible with the invoice/payment reference, amount and date. Never email a full card number or security code. We will check our and Stripe's records and correct an error promptly.

For a payment you did not authorise, contact your bank or card issuer immediately as well as us. A chargeback does not remove either party's rights, but giving us the reference helps prevent duplicate investigations or refunds.

If we terminate a paid plan for our convenience or discontinue its paid core functionality before the end of a prepaid period, we will provide a proportionate refund for the affected unused period. No refund is due for a period properly supplied before termination.

If we terminate for your material breach, unlawful use or non-payment, refund entitlement depends on the circumstances and mandatory law. We will not retain an amount that would be an unfair penalty.

The statutory 14-day consumer cancellation right does not apply to a purchase made wholly or mainly for business purposes. A business subscription can be cancelled for future renewal as described above. Refunds for a business purchase are available where the order, these Terms or mandatory law requires them, including billing error or our material breach.

Email influrscom@gmail.com from the account address and include your name, account/workspace, order or invoice reference, payment date, amount, cancellation date if relevant, reason and requested remedy. We may ask for proportionate identity or authority evidence.

Approved refunds are submitted through Stripe, normally to the original payment method. Bank display time is controlled by Stripe, the payment network and your bank. We will confirm when the refund has been submitted and explain any partial amount.

This Policy does not replace or restrict rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015, payment-services law or any other mandatory rule. If this Policy conflicts with a mandatory right, the mandatory right prevails.