Company and Contact Details

NETSKY GROUP LTD is a private company limited by shares registered in England and Wales under company number 10677601, with its registered office at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

Trading/service name: Influrs. Website: https://influrs.com. Companies House record: NETSKY GROUP LTD — 10677601.

Support, billing, legal, privacy and content-report email: influrscom@gmail.com. This mailbox is the fastest direct contact channel. Postal correspondence may be sent to the registered office above.

Do not send passwords, OAuth tokens, full card numbers, security codes or unnecessary identity documents. We will ask for proportionate verification if it is needed.

We aim to acknowledge an ordinary complaint within 5 business days and provide a substantive response within 20 business days. If investigation needs longer, we will explain why and provide an update. These service targets do not shorten any statutory deadline or remedy.

If you disagree with the first response, reply asking for escalation and explain what remains unresolved. The complaint will be reviewed by a person not responsible for the original response where practicable. We do not currently participate in a named consumer ADR scheme. After the internal process is exhausted, where applicable law requires it, we will provide the name and website of a competent approved or certified ADR body and state whether we are obliged or willing to use it; court rights remain available.

Use Account → Privacy for export or account deletion, follow the correction/removal instructions linked from a creator profile, or email us with “Data protection” in the subject. The Privacy Policy and Creator Data Notice explain rights and response periods.

We acknowledge a data-protection complaint within 30 days and investigate it without undue delay. You can also contact the Information Commissioner's Office.

Use the in-product report control where available or email us. Identify the exact URL/content, explain the legal or rule basis, identify the right or person affected, give enough evidence for a reasoned decision and provide a contact address. For copyright, identify the protected work, the complained-of use and your authority to act.

Submit reports honestly. We assess context, source, applicable law and the rights of all affected people. We may restrict content while investigating, request more information, preserve evidence, notify the uploader or account holder, and report urgent threats or apparently criminal material to competent authorities where lawful.

A person affected by removal or restriction may reply with the relevant decision, reasons and evidence to request review. Our Acceptable Use and Content Rules explain moderation principles.

For a billing issue, include the account email, plan, invoice/payment reference, amount and date. Do not include full card data. Cancellation and refund rules are in the Refund and Cancellation Policy.

Contract notices may be sent to the email associated with an account and are treated as received when delivered without a bounce. You must keep that address current. Notices to us can be sent by email or post to the contacts above.

Listing an email address does not by itself agree to service of court proceedings by email. Any formal service must follow applicable procedural rules or a separate express agreement.

If a disability or access need makes a contact or account process difficult, tell us which page or task is affected and your preferred reasonable alternative. We will consider proportionate adjustments and an accessible response format.